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Do you have a retail store? Can I pick up my order to reduce S&H cost?Unfortunately, we do not have any retail locations that are open to the public. We do, however, offer order pick up. Please let us know if you would prefer to pick up your seed or plant order and we can arrange a time for you to come by.
Do I need to pay sales tax on my order?Only orders shipping to CT (6.35%) and PA (6.0%) will be charged sales tax. Sales tax is calculated on goods and shipping and handling fees. Due to a change in Pennsylvania state law, we are now required to collect sales tax on orders starting 4/1/2018.
How do I make sure my organization is sales tax exempt?Please submit by email a pdf copy of your tax exemption form to email@example.com. Only CT state organizations need to submit a tax exempt form.
Do you offer garden design services?We can help you choose plants that you may enjoy and that will do well in your garden conditions, but we do not offer full garden design services.
My password doesn’t work.If you are trying to access your account and your password isn’t working, please click the ‘Forgot Password’ button and a temporary password will be sent to your email. Please copy and paste or type in the new password exactly as it appears, making sure that you use capital and lower case letters as necessary and making sure there are no spaces before or after the password in the field. Please make sure your browser’s auto-fill feature or password keeper is turned off, or it may try to overwrite this new password.
My tracking number doesn’t work.If you received a shipment confirmation email with a tracking number beginning with 00004, the package was sent First Class Mail with a confirmation number without step-by-step tracking. Usually seed orders of 10 packets or less are sent via USPS First Class flats. If you are worried about your package and think it may have been lost in the mail, please contact us and let us know you will need your order reshipped. We reship lost orders at no cost to you!
When should I order plants?Generally, our plant sales season is between January and early June. Occasionally we sell perennial plants in August for shipment in September. When you place your order for plants, you can choose a future ship date that is best for your planting time. We do not ship plants earlier than the last week of March.
When will I be charged for my plant order?You will be charged for your plants and the plant shipping & handling when the order ships from our greenhouse.
What size are the plants? Are they bare root or in pots?All plants are grown in pots with organic inputs and are guaranteed bee-friendly! Our plants are all grown right here in our CT greenhouse in a minimum pot size of 3.5" h x 3" w (9.5 fl oz/280 ml). Premium Perennial 4” pots (1.05 pt/496.8 mL), with a few exceptions.
Can I add plants to my order that is shipping later?Please Contact Us directly to add plants to your order! You can do so any time up until a week before your scheduled ship date. Please do not place additional online orders to combine with a previous order, as we cannot guarantee that they will be shipped together.
How can I change my plant ship date?Please Contact Us directly to change your plant shipment date.
How many seeds in a packet?Seeds are packet by weight and seed counts are approximate. Seed count information can be found on the Product Details page of a seed item, underneath the botanical name.
My packet has too few seeds or is empty.Seed packets are packed by our staff either by hand or on a small scale packing machine. Packets are packed by weight and seed counts are approximate. If you think that your packet may be underpacked, please Contact Us! We’d be more than happy to send a replacement packet, free of charge.
If I only want one packet of seeds, do I need to pay the flat rate shipping fee?Yes, the seed shipping and handling fee is a flat rate for any amount of seed packets. We do, however, offer the option of sending in a check for the amount of the seed along with a self-addressed, stamped envelope. We will put the seed packet in the envelope and send it directly back to you! Most seeds except for large or fragile seeds (i.e. Nasturtiums, Castor Oil Beans, Sweet Peas, Beans, etc.) are eligible. Only one seed packet per self addressed stamped envelope. Please give us a call at (800) 684-0395 if you have any questions.