FAQ

GENERAL FAQ

How can I place an order?

Order on our website with a credit card payment. We accept Visa, Mastercard, Discover, American Express, Diners Club, Pay Pal, Shop Pay, Apple Pay, Google Pay, Meta Pay.

Order by phone: 800-684-0395 Monday-Friday 9am to 5 pm Eastern.

When will you charge my credit card?

When we receive your order, we will charge your card for the total value, including shipping, handling, and applicable taxes.

Gift Certificates: How can I redeem them, and what are the policies governing their use?

Gift certificates never expire. Gift card balances are not refunded. If you have lost your certificate, please get in touch with us at customerservice AT selectseeds.com. Enter your gift certificate number in the Discount Code/Gift Card box during checkout to redeem.

Do you have a retail store? Can I pick up my order to reduce S&H costs?

Unfortunately, we do not have any retail locations open to the public. We do, however, offer order pick-up. Please let us know if you prefer to pick up your seed or plant order, and we can arrange a time for you to come by. Select Seeds, Co. address is 180 Stickney Hill Rd, Union, CT 06076.

Do I need to pay sales tax on my order?

Please add sales tax to the total for orders shipped to Connecticut, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia. Due to recent changes in sales tax collection law, we may begin to collect sales tax within your state at any time. Sales tax is calculated on goods and shipping and handling fees.

How do I make sure my organization is sales tax exempt?

Please submit a pdf copy of your tax exemption form to customerservice AT selectseeds.com by email. Submit a tax-exempt form only if the order is shipping to a state in the list above.

My password does not work.

If you are trying to access your account and your password isn't working, please click the 'Forgot Password' button, and an email will be sent to help you reset your password. Please make sure your browser's auto-fill feature or password keeper is turned off, or it may try to overwrite this new password. Please check your spam filter if you have not received the reset email.

Do you allow resale?

Our products are not intended for resale.

ORDER FULFILLMENT

Can I cancel my order?

Once an order has entered the fulfillment process, we may be unable to change it. If so, we apologize for any inconvenience.

Can I change my order after I've submitted it?

Orders that have not entered the fulfillment process, i.e., recently placed seed orders or plant orders with future ship dates, may be changed. We will need to cancel your original order and reenter a new order with the changes.

Can I return my order?

Seed orders may be returned. We accept unopened seed packets for return. The customer is responsible for shipping the order back to us, including costs. Plant orders are non-returnable.

ABOUT PLANTS

When should I order plants?

Generally, our plant sales season is between January and early June. We ship plants starting in the last week of March, and we suggest you order early for the best availability to reserve your selections.

When will I be charged for my plant order?

You will be charged for your plants, any taxes and shipping & handling when your order is placed (as of January 2024).

What size are the plants? Are they bare root or in pots?

All plants are grown in pots with organic inputs and are guaranteed bee-friendly! Our plants are all grown right here in our CT greenhouse in a minimum pot size of 3.5" h x 2.63" w (9.5 fl oz/280 ml). We also offer select varieties as 3-packs of Premium Seedling Plugs (each plug 2 1/3" h x 1 1/2" w).

Can I add plants to my order that is shipping later?

Please get in touch with us to make changes to your plant order. We ask that you keep changes to a minimum. Any changes must be made at least 2 weeks before the scheduled shipping date.

How can I change my plant ship date?

How can I recycle the plant shippers?

Our plastic plant shippers are certified 100% post-consumer and reclaimed #1 plastic. Please recycle or return clean shippers to us; we will gladly reuse them. Contact us for more information.

A note about native perennials

Plants are shipped at varying stages in their growth depending upon the time of year and how far along they are in their growing cycle. Sometimes, perennial and native plants are shipped in a dormant or resting (winter) state and may appear lifeless. However, the roots are alive, and the tops will soon grow when planted. During spring, you may receive dormant native perennial plants or plants just showing a sprig of new growth. These will establish and wake up after planting, so they are suitable for planting as soon as you receive them; some will begin growing in mid-spring after most other perennials have started growing.

Do you offer garden design services?

No. Planting companions for each variety can be found on the Product Details pages. We have selected plants that bloom during the same season and share the same moisture, sun, and soil requirements.

ABOUT SEEDS

How many seeds are in a packet?

Most seed packets are packed by weight, and seed counts are approximate. Seed count information is found on the Product Details page of a seed item.

My packet has too few seeds or is empty.

Seed packets are packed by our staff either by hand or on a small-scale packing machine. Packets are packed by weight, and seed counts are approximate. If you think that your packet may be underpacked, please contact us! We'd be more than happy to send a replacement packet free of charge.

If I only want one packet of seeds, do I need to pay the shipping fee?

Yes, there is a minimum seed shipping and handling fee, and fees are determined by the dollar value of the seed merchandise on your order.

My seeds will ship in freezing weather. Will they still germinate?

Dry seeds, such as ours, held in a temperature and humidity-controlled environment will not be harmed by a trip in the mail in winter.

Are your seeds treated?

No. We do not sell seeds that are treated with any chemical substances after the harvest.

Do you sell edible seeds?

Seeds inside our packets are not intended for direct consumption.

My seeds are covered with a colored or white substance; what is that?

Expensive small seeds are sometimes coated with clay to make them easier to see and plant. These are called pelleted seeds.

The Seed Sowing Guide mentions using a soil-less seed starting mix. Can I use regular garden soil to start my seedlings indoors?

No. Regular garden soil may contain insects or diseases that can harm germinating seeds, plus garden soil is often too heavy (less pore space for air) for optimum growth. A soil-less germinating mix, by contrast, is finely milled peat mixed with vermiculite. It contains just the right amount of pore space for air and water and drains freely, avoiding the overly wet conditions that allow diseases to flourish. It is the perfect medium for successful seed starting.

ANNUAL HARDINESS CODES

The annual hardiness codes are helpful when deciding when to sow seeds or place plants outdoors. Please see individual variety growing instructions for more details.

Hardy Annual (HA): Hardy annuals can stand some frost, so sow in the open ground well before the last spring frost date, or, in warm winter areas, sow in fall.

Half-Hardy Annual (HHA): Half-hardy annuals may withstand a fall frost but, in spring, are sown at the last frost date or a little later. For earlier bloom, they can also be started indoors approximately 6-8 weeks before the last spring frost.

Tender Annuals (TA) Tender annuals are warm-weather plants that cannot withstand frost and prefer warm nights. Tender annuals with long weeks to bloom (16-18+) should be started indoors approximately 8-10 weeks before the last spring frost.

PERENNIAL HARDINESS ZONES

USDA Hardiness zones help gardeners find which perennial plants are most likely to thrive where they live. Annuals can be grown in all hardiness zones, and tender perennials are best grown as annuals outside of their hardiness zone. Factors such as soil type, sun exposure, moisture and season should be taken into account when choosing seeds and plants to grow.